Graphic mx, in business or out of business?

[subterranean]

A bit lame for a first post, sorry about that but.....
does anyone know if Graphic mx is still in business? I ordered some new graphics from them about 1.5 weeks ago, they charged my card but have received no replies to my emails and calling them only gets you to a voice mail box that is completely full.

Thanks,
Tim

 

[bukwheat]

I ordered some graphics from them a couple of months ago....I doubt that they would charge your credit card if they were out of business. A week and a half???
Impatient, much?

 

[eff]

Well, you have to admit that we have become accustomed to instant gratification.

 

[subterranean]

Just asking a question.

If you've had results in the past couple months I'll assume they're still around.

Thanks.

 

[TooFastTim]

Well, you have to admit that we have become accustomed to instant gratification.

So true Eff. So true.

Right, the new Tim goes to the back of the queue. I'm #1 Tim here

 

[rpduc]

Maybe a bit antsy after only a week and a half, and they would have a "problem" if they charged your card and were belly up, but this:

received no replies to my emails and calling them only gets you to a voice mail box that is completely full.

is just plain lousy customer service.

And like eff says, most suppliers I deal with these days turn stuff around same day or next day if they have it in stock or at least e-mail with a back order status, expected ship date or something.

 

[subterranean]

So it's actually been two weeks, I'm not so good with math apparently.

A little homework found me a couple dissatisfied customers on TT, here's one:

http://www.thumpertalk.com/forum/showthread.php?t=291670

And 26 complaints with the better business bureau:

http://pittsburgh.e-asp.net/NIS4/bbbreportaccbuscontent.asp?ID=1&ComID=0141000011002665

For the record, I'm not an impatient person, I just spent the last 2 years of my life mostly sitting in a chair waiting for a non-union fracture to heal, I know how to wait and am very much at peace with it. The transaction with this company just gave me a really bad vibe, one automated response, no order status email, no backorder email, no "we're making it" email, no "sorry about the delay email. I've sent them no hysterical emails, just a few that asked for a status update or confirmation that something more than an automated response system has received my order.

Calling during business hours on three separate occasions has gotten me to a voice mailbox that has a generic automated response that says, "this voice mail box is full".

So there you go.

I'll send them another email, probably call them another 5-77 times, give it another week or so and then do a charge back. Regardless of the reason, any business with customer service that sucks this bad is just not getting my money.

Done ranting, I'll now go back to lurking.
Tim

 

[eff]

Tim,

You do have a point. As rpduc says, most vendors reply promptly with an acknowledgement email and then an email when your goods ship, many times with tracking info.

I hope your graphics arrive soon, or consider calling your credit card company and have them back charge them for failure to deliver the goods.

 

[webmaster]

Sorry for the problems - I added GraphicMX as a sponsor here and frankly gave him a few years free because marsden, the owner, has been battling some serious health issues for the last few years, etc. On top of that, he created gasgas graphics (owning one himself) when no-one else would.

I'll try to get a hold of him to see what's up - if he isn't able to keep up with his business right now - I'll remove his banner ad and sponsorship from the site.

jeff
webmaster
gasgas riders club

 

[Loosenut]

Well, let's hope he's doing OK. When I purchased my custom graphics from Graphic MX, I had no problems. I also think that they turned out well.

 

[webmaster]

Sorry for the problems - I added GraphicMX as a sponsor here and frankly gave him a few years free because marsden, the owner, has been battling some serious health issues for the last few years, etc. On top of that, he created gasgas graphics (owning one himself) when no-one else would.

I'll try to get a hold of him to see what's up - if he isn't able to keep up with his business right now - I'll remove his banner ad and sponsorship from the site.

jeff
webmaster
gasgas riders club

To follow-up : I e-mailed Marsden of GraphicMX and got a reply. He was hit with a bout of the flu that "took him out" for a week. He says he is back on track now...

jeff
webmaster
gasgas riders club

 

[subterranean]

Got confirmation

I just got an email that they shipped 4/29, delay due to flu as posted previously.

so there you go.

Tim