I was hoping people would share this. I have had good experiences with Motorcycle Superstore. I have just had a bad one. I was placing an online order and noticed the size of the item was not listed at the checkout/confirmation step. Thought that was odd so I cleared all items from my list and started over, I could see the size of one item but still could not see the size for the other. I figured I was okay since this was the second go around and place the order. My bad, I did not look at the confirmation e-mail that was sent. The size was wrong. I was sent the smallest size instead of the largest. After a painfully long and patronizing on-line chat with customer service I was told they would waive the shipping fee, we'll see if that happens. I am sharing this because I feel that others may have had the same problem. The order was placed 10-16-12.
Update, resolved to my satisfaction. Probably will not do business with them again however.
Update, resolved to my satisfaction. Probably will not do business with them again however.
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