Props to go fasters

[skid jackson]

last year I did a top end on my 300. It was my first top end ever ..
without getting into all the details ... it did not go smoothly. For some strange reason the rings would not let piston down into the jug. I went through all the usual rigamoroll etc. etc. After a few calls out to g fasters where I got my parts ... a new piston and ring were sent. I'm sure they were like .."man some people should not work on their own bikes" They asked me to send out the old piston and the new rings that should have worked so they could have a look at them. I assume to make sure this would not be a recurring problem.
anyway I get a message to call go fasters yesterday... I'm thinking unpaid bill maybe .. turns out they finally got around to looking at my piston and rings. they could not figure out why it would not work either. it was nice to find out it wasn't anything I was doing wrong... even more impressive that an outfit responsible for national parts distribution would check into something like that and then call you back with the results!!

Not sure why it took almost a year ...
I an only imagine someone was fishing around the racks for some part and came up with a box with a used piston in it.
"Hey is there reason we're keeping this used piston??"
"oh crap! yeah! damn! lemme see that .... I was wondering where I put that!!"

Keep up the good work gentlemen!!

 

[roostafish]

GF is a great company. I also had wonderful expereince with them when I had my 250. It grenaded the bottom end several times, and they even sent me replacement parts at no charge after the second explosion, jsut in case it was their parts. A classy company indeed.

 

[J D]

I tried to order a steering damper from them recently. Two weeks to answer was pretty poor.
Bought elsewhere. They would have to lift there game to get my hard earned.

 

[rpduc]

Two weeks to answer was pretty poor

Two weeks to answer what?

A call will get you same day service in my experience. Online orders are also processed very quickly IME. I usually get stuff in two days.

 

[jostby]

Yeah, don't rely on e-mail alone from GF. I received parts from them once and the package was damaged, parts missing and remaining gaskets broken. They sent replacements no charge right away no questions asked.
That being said lately I have been trying to support my newest "local" dealer (300 miles away), Tasky's Metric Cycle. I think they are a GGRC site sponsor also? They have been fantastic so if you live in the Pacific Northwest don't forget about them either

 

[SideshowBob]

I have had mixed experiences.

Overall Mark has been helpful and willing to talk. Also a great source of information.

However, the subframe I ordered was not as good of a fit as I would have expected and I had to spend additional money to get the seat fixed to fit the subframe. The response from Mark was basically "*shrug* they usually work". Considering I have already spent $800 with them since I started my project, I was looking for a better response (aka a discount or free stuff).

 

[J D]

Two weeks to answer what?

A call will get you same day service in my experience. Online orders are also processed very quickly IME. I usually get stuff in two days.

Re: Scotts Steering Damper - bolt on kit.

I was merely attempting to question what the actual freight charge was going to be as there website gave a guess, for want of better words, of US$90 instead of the expected $30.

When I finally received a response, they falsely inflated the price from $439 to $515 +$30 freight. I than questioned this & it was two weeks before I was told they had given me the wrong pricing. To deal with them is like extracting teeth. I still wasn't advised of the lead time which was in my initial e-mail. It really shouldn't be that hard.

Like I said, they need to lift there game. I live in Australia & don't have to ring other suppliers in the States to do business. Why should I have to with this mob? Are you affiliated with them?

The supplier that did receive my order on the other hand has exceptional communication skills. Could be something in that.

 

[Loosenut]

I ordered a Grenada headlight shell for my 2005 EC300 from GoFasters. What I go was the new headlight shell. I really like the new shell, but it used a different headlight. I call up GoFasters to find out what happened and I got the new '05 headlight shell and not the Grenada that I originally wanted. I asked if they had the headlight parts I needed to use the new shell, and they did. I ordered the parts, and asked for nothing as it was an easy mistake to make. They sent me the parts at cost. I was very happy about that and they will still get most of my GasGas specific parts $$$.

 

[Eugene]

I bought my first gasser in 2001 in South Africa from an active dealer who was awesome in aftermarket matters. He wwent belly up and since then we've had 3 dealers, all getting worse in aftermarket, but that hasn;t stopped me from buying gasgas, even the fourstrokes. What really makes the difference is that even though your local dealer might be useless, a company lie GoFasters is still prepared to help ANY gasgas client regardless of where they are. Yes, service might be different than what they offer their domestic clients, but slower service is better than no service. And if you think that they gave you poor service, try KTM. I bought a brand new 990 Adventure at the end of March and ordered frame guards at the same time, at about double the price of what they are available at in the US or Europe. They still haven't arrived. I have since spent almost $900 with an online retailer in the US!! How short sighted can you be as a dealer?