Already on that buddy, it's Sunday and there not open, but I want to return them a knackered crank, and let them replace the bearings, conrod and crush bearings.
I've sent them an email, out lining that, it won't cost them a fortune, they will have the tools to do it and it feels like a decent compromise.
Not sure where I stand with my statutory rights on a used enduro bike, but I get your point, after 10 miles it's gone bang so it's not fit for purpose.
I once bought a BMW and it was sold to me by a garage, I had a friend with a garage to put it on some ramps to have a look underneath as who takes a jack and overalls to buy a new car??
He told me that the brake lines were f*cked and it would not pass an MOT so I got back onto the garage who sold me it I quoted the "Sale of goods act 1979" and told them they had a duty to sell me a vehicle in roadworthy condition, of course when I rang them they told me to F Off, but knowing I got upto ?100,000 legal costs on my home insurance ( check yours ) went back to them and advised if they did not fix it I would persue them in a court of law.... of course they backed down and fixed the car at their cost plus my diesel to them and back.
I'd speak to the dealer and explain that you are VERY UNHAPPY that this has happened after just 10 miles and that you want something to be done about it, if they give you the old line "well it was alright when we looked at it" request a report that has been carried out on the bike chances are there is no report and you can chellenge them on how they thought it was "alright".
Check your home insurance and you'll be suprised what it covers, thats if you took out the extra legal cover for ?20 odd quid ish.
Next up go down to the dealer in person request to speak to the sales manager if you are told he is not there then make an appointment to see him give you name and number and request a callback, list all your actions time date etc, so if you do have to take it to court you have evidence.
Explian that you heard they had a good reputation for customer service thats why you bought the bike from them, gauge the reaction if they look at you as if to say F off then thats when you need to take control and advise them of your rights as a consumer and that you will take legal action and make sure that other potential buyers are put off buying in that shop.
1. You spent X ?000's of pounds on a secondhand new bike from a dealer
2. It's seized after only 10 miles
3. You should be p1$$ed off
4. they have to make sure what they are selling is in a saleable condition
5. know your statutory rights as a buyer.
6. demand they fix the engine or tell them you want a full refund!!
If you need any help message me fella
Regards
Simon