P3 carbon pipe guard

[Krieg]

I finally received an email with a tracking #on Friday. I'm supposed to receive my guard (for my Husky CR 150) today. If I recall correctly, it took about 3 weeks to get the guard for my XC 300 back in January. I'm wondering if the rising demand for his products are getting the better of him. Still no reason, in my opinion, for making promises you can't keep. I'm willing to give the benefit of the doubt... once or twice, but it looks like this is becoming the norm.

 

[Jakobi]

I finally received an email with a tracking #on Friday. I'm supposed to receive my guard (for my Husky CR 150) today. If I recall correctly, it took about 3 weeks to get the guard for my XC 300 back in January. I'm wondering if the rising demand for his products are getting the better of him. Still no reason, in my opinion, for making promises you can't keep. I'm willing to give the benefit of the doubt... once or twice, but it looks like this is becoming the norm.

I agree. I could dig up the emails but I'm pretty sure I had to lay down the disgruntled customer story and then almost instantly the product arrived. It did take a while though.

I don't mind waiting, but I like to know just how long.

 

[chucky]

Just got my P3 pipe guard , wow , its really beefy , this could take quite a knock , big thanks to Swazi matt for organising for me

 

[swazi_matt]

Just got my P3 pipe guard , wow , its really beefy , this could take quite a knock , big thanks to Swazi matt for organising for me

Chucky you posting on the wrong forum!! I may bring in more so need to punt it locally!!

PS see that you also notice how tough these things are, that was also my first impression!

 

[Krieg]

I got the guard for my Husky CR 150 yesterday and installed it today. It fits like a glove and is the usual high quality product I've come to expect from P3. That said... during my 1st phone conversation while ordering the guard, I was told there were 2 in stock and I could expect mine to be shipped "in a day or two". It took almost a month and my phone calls and emails went unanswered until I resorted to blunt, almost nasty emails. P3 is, without a doubt, a GREAT product. However, the customer service needs to improve dramatically before I'd ever consider another purchase... OR... just tell the truth up front and say you're covered up with orders and the product won't ship for weeks...

Don't tell me I'm getting my stuff in a few days when you know it'll be weeks.

 

[mrkartoom]

... during my 1st phone conversation while ordering the guard, I was told there were 2 in stock and I could expect mine to be shipped "in a day or two". . . .

Sounds like the standard MO. That's verbatim what my dealer told me he was told by P3 and mine has not shown up. It's only been 1.5 weeks, but I'm likely in the same waiting period as you guys. My dealer also confirmed he was already charged for shipping. Not certain, but I would think that wouldn't happen until it actually ships. Maybe I'm wrong.

 

[Krieg]

Sounds like the standard MO. That's verbatim what my dealer told me he was told by P3 and mine has not shown up. It's only been 1.5 weeks, but I'm likely in the same waiting period as you guys. My dealer also confirmed he was already charged for shipping. Not certain, but I would think that wouldn't happen until it actually ships. Maybe I'm wrong.

Nope, I was charged within a day or two of ordering for the guard and shipping.

 

[forgiven]

I got mine...really nice looking unit. Haven't installed it yet.

Didn't ship it two day as they said they would. Multiple failed promises. They have too nice of a product to have this bad of customer service.

It is a shame. I will report on the fit, but as I said earlier...nice looking unit...very sturdy.

 

[swazi_matt]

I got mine...really nice looking unit. Haven't installed it yet.

Didn't ship it two day as they said they would. Multiple failed promises. They have too nice of a product to have this bad of customer service.

It is a shame. I will report on the fit, but as I said earlier...nice looking unit...very sturdy.

fortunately you are a forgiving customer!

 

[mrkartoom]

Well my guard just came via UPS.

I'm either extremely fortunate to get mine within a couple of weeks or the fact my dealer purchased it has something to do with it - a potential source of new sales. Either way my initial reaction is similar to you guys, very beefy and a good fit. The header end lifts up a bit off the pipe, but I'm sure the clamp will pull that right down. Way better than the E-Line.

 

[forgiven]

fortunately you are a forgiving customer!

Don't know if I would go that far. I will exhaust every avenue before using them again. No offer to make things right despite numerous broken promises. Eventually shipping a part much later than said in a way different than said is not making a situation right. Not even a call with some cockamaymie story which at least acknowledges they were jackwagons about the whole process.

I am happy it didn't turn out to be similar to eline for more money. If I had to do it again I would not go with them. I will not recommend them to friends. If people will ask and are determined I will share my experience and if they are good with it...they will/may end up with a really nice part on whatever timetable P3 likes.

I got what I paid for which is more than I can say for some bad deals.

18 bucks for shipping and "handling" that is UPS ground...fail.

You can charge a premium buck for a premium product with good customer service...otherwise IMO...fail.

IF when I initially ordered I got an email saying I was too busy etc. and I personally have a hard time thinking ALL us GasGas people put in SO many orders he had that long of a backlog. Then we all get ours at the same time coincidently. I suspect it had to do with filling other orders and didn't want to change his mold for one or two when he is prolly struggling to keep up (looks like a small operation to me). Then an apology for the delay but if you would like to cancel your order we understand. I would have prolly been fine with EVERYTHING...albeit disappointed. I got told a few times when something was going to go out and it kept extending everytime...so now I am being strung along. That pisses me off, and is dishonest in my book.

Prolly a good guy, prolly will be offended by the dishonest statement, but has earned it. I can really appreciate and really like to support people who support non mainstream products, but you absolutely have to be honest with your customers even if it means losing a sale on the front end because otherwise you lose many sales you will never know about.

I have another situation very similar to this. I guess that is what you get when your choices are limited.

 

[Krieg]

Don't know if I would go that far. I will exhaust every avenue before using them again. No offer to make things right despite numerous broken promises. Eventually shipping a part much later than said in a way different than said is not making a situation right. Not even a call with some cockamaymie story which at least acknowledges they were jackwagons about the whole process.

I am happy it didn't turn out to be similar to eline for more money. If I had to do it again I would not go with them. I will not recommend them to friends. If people will ask and are determined I will share my experience and if they are good with it...they will/may end up with a really nice part on whatever timetable P3 likes.

I got what I paid for which is more than I can say for some bad deals.

18 bucks for shipping and "handling" that is UPS ground...fail.

You can charge a premium buck for a premium product with good customer service...otherwise IMO...fail.

IF when I initially ordered I got an email saying I was too busy etc. and I personally have a hard time thinking ALL us GasGas people put in SO many orders he had that long of a backlog. Then we all get ours at the same time coincidently. I suspect it had to do with filling other orders and didn't want to change his mold for one or two when he is prolly struggling to keep up (looks like a small operation to me). Then an apology for the delay but if you would like to cancel your order we understand. I would have prolly been fine with EVERYTHING...albeit disappointed. I got told a few times when something was going to go out and it kept extending everytime...so now I am being strung along. That pisses me off, and is dishonest in my book.

Prolly a good guy, prolly will be offended by the dishonest statement, but has earned it. I can really appreciate and really like to support people who support non mainstream products, but you absolutely have to be honest with your customers even if it means losing a sale on the front end because otherwise you lose many sales you will never know about.

I have another situation very similar to this. I guess that is what you get when your choices are limited.

I've bought 5 guards from P3 in the past 2 years. The first guard was shipped in a day and I got the tracking # in an email. The second guard was not in stock and I was told up front that it would be weeks... no prob. The 3rd guard was promised in days, but took 2 weeks... OK... no prob again. The 4th guard was promised in days but took 3 weeks and several emails... hmmmmm. The last guard was promised in days and took almost a month with several unanswered phone calls, several unanswered emails, one answered email with a tracking #.

These, in my opinion, are symptoms of a business that is covered in demand and can't keep up. High demand is a good thing for P3. But I'm in total agreement with forgiven... there's NO excuse for deception and bad customer service.

 

[mrkartoom]

Sounds like a pretty honest summary from forgiven. I'm guessing Eric is a one man operation and means well, but obviously has a hard time keeping up with demand. From the list of clients I'm guessing some would get priority over others. Some guys have technical abilities and customer service skills together. Some lack one or the other and it is unfortunate such a nice product has to have these issues. Perhaps a link to this forum would give him some new perspective.

 

[Krieg]

Sounds like a pretty honest summary from forgiven. I'm guessing Eric is a one man operation and means well, but obviously has a hard time keeping up with demand. From the list of clients I'm guessing some would get priority over others. Some guys have technical abilities and customer service skills together. Some lack one or the other and it is unfortunate such a nice product has to have these issues. Perhaps a link to this forum would give him some new perspective.

I think you nailed it mrkartoom!

 

[Neil E.]

Recent emails:

Eric,
My dealer has had several of your GasGas pipe guards on order for a long time. One of those is for me, and I really need it ASAP. Scott at Ross Rocher Sales told me his credit card was billed, but he hasn't received a delivery notification yet. I'm hoping the parts are in transit. P3 is getting a bad reputation on the Gasgas forum due to all the talk about poor delivery.
Neil

Hello Neil,
The order for Ross Rocher will be shipping out tomorrow. We have been extremely busy these past two months and got a bit back logged. I seem to have got a handle on it for now. There is just myself and another guy doing all the work. I'm not happy that there is a bad rap going on about my poor delivery and have been working at getting things caught up. It's funny, other than the Ross Rocher order there might be about a half dozen GG pipe guards ordered. The problem is that I have parts for just about every popular off-road bike and things can get crazy here very quick with my business itself being small. I'm sure once the orders get to you guys you'll be very happy. Sorry for the delays.
Thanks,
Eric Pirie

 

[mrkartoom]

Good you did that and he does know what is being said. Now all he needs to do is balance good intentions with forthrightness.

 

[swazi_matt]

i have sent him an email twice to this link, once when it was full of praise and again recently when all the issues with delivery were raised. It is only fair to him.

It also will indicate how customers would like to be treated

 

[Jakobi]

Top job team.


I'm in total agreeance that these issues aren't with the time delays themselves, but the way we are (or aren't) informed of them.

I had already expected to wait a week or two for mine, and had placed my order on the pipe before I even received the bike hoping they would arrive around the same time. I laid out a lot of money on a product to protect my pipe (almost as much as a new pipe) and felt every time I was heading out for a ride that I was gambling that money.

 

[mlbco]

I've bought 5 guards from P3 in the past 2 years. The first guard was shipped in a day and I got the tracking # in an email. The second guard was not in stock and I was told up front that it would be weeks... no prob. The 3rd guard was promised in days, but took 2 weeks... OK... no prob again. The 4th guard was promised in days but took 3 weeks and several emails... hmmmmm. The last guard was promised in days and took almost a month with several unanswered phone calls, several unanswered emails, one answered email with a tracking #.

These, in my opinion, are symptoms of a business that is covered in demand and can't keep up. High demand is a good thing for P3. But I'm in total agreement with forgiven... there's NO excuse for deception and bad customer service.

I'm in the same boat. Ordered my P3 pipe guard 3 weeks ago and haven't received it. I've sent 2 e-mails and left one voice message, all have gone unanswered. I'm still waiting, but my new pipe is already getting dinged.

Steve

 

[Neil E.]

Well it's been over a month since my dealer's card was charged and still no guards. I'll post up when they arrive, but if you are thinking of ordering one, better allow at least six weeks.