I installed the foam Guts soft seat. The 1st impression was not good, it does not seem softer than the OEM ... need to sit and walk on the bike to a definite opinion.
Updating ....
Not worth the investment, very hard foam, almost equal to OEM.
Unfortunately my foam has practically no difference to the OEM. On the package contained a description of soft density and original height.
I paid enough for shipping and taxes and not worth the investment. Really very disappointed.
Contact them. I found their customer service dept to be very helpful. I had a cover tear during assembly where some stitching let go and was very disappointed. They sent out a replacement at no cost (and that was to Australia).
They may have sent you the normal compound instead of soft? I thought there was very little difference between their normal vs 2010 OEM, with Gutz maybe being a touch firmer even. The other thing is that there is very little foam up around the tank so regardless of how soft it is the seat frame can be felt to a certain extent.
Just watch the fastway pegs folding back onto the rear brake bolt. On my '14 every time the bike goes down reasonably hard on the right hand side the peg pushes onto the brake bolt and actually bends the tab that is welded to the frame inwards. You can tell when this happens because your brake pedal will suddenly have heaps of clearance between it and the clutch cover. I love these legs but I may end up swapping them or for this reason. Every time it bends and is re-bent it gets a bit weaker...