2018 Batteries and Starter Doesnt work!

[markwoodlief]

My bike started just fine for about a week after it was brought home. After that refuses to start with the estart. This is now going on about 3 weeks of trying to get a resolution from GG and my local dealer.

I posted on facebook about it, and the Admins deleted my post as they don't want the dirty laundry exposed. But here I sit with a bike that doesn't do what it's supposed to. A bike I just forked out about 10k dollars for.

I initially contacted people privately to avoid the GG flamage that was bound to happen, but still never got a resolution.

I then put a regular brand new lead acid battery out of my beta in there, and that didn't work either.

Now going back a few months I talked to Jubal at a demo specifically about these bikes and the starters and he mentioned Noah never had to kick his bike.

The reason for this thread is 1) to let people know that they need to check their batteries before even leaving the dealer and 2) don't expect any resolution in a timely fashion at all.

I've been a long time gasgas owner, but after this fiasco I'll never buy another. I literally got called stupid because I expressed my concerns over my new bike not working.

They've removed me from the GG facebook group as well since I've exposed a weakness in the bike. not happy.. and the very last GG that will ever be in my shop.

 

[gasgasman]

Resolution and diagnosing should be done by your local dealer.
Have you done that?

 

[markwoodlief]

Resolution and diagnosing should be done by your local dealer.
Have you done that?

my local dealer has tried apparently. But no one seems to have a clue after 3 weeks. It's a HUGE issue, I received 8 different msg's in a short amount of time from others that were too afraid to say something online for fear of getting removed from the group, as I did.

GasGas is not doing this correctly at all. And literally telling me I'm wrong for even mentioning it. I tried to be quite, ask my dealer about it, who then asked GG about it, but no one has an answer for me.

My bike is for sale now, and i'll be shopping elsewhere from now on.

 

[arminhammer]

Well this sucks. Just ordered a 250. I'm sure I can sort out a starter issue but GasGas not helping doesn't sound like a good start rebuilding a brand.

 

[markwoodlief]

Well this sucks. Just ordered a 250. I'm sure I can sort out a starter issue but GasGas not helping doesn't sound like a good start rebuilding a brand.

The bikes are decent, not knocking the bikes. They are really good, just bummed about my particular issue, and particularly how it's been handled. Lets hope yours doesn't have the same issue, you will love the bike.

 

[Jakobi]

Given the age of it the local dealer should indeed be helping you out. If not that dealer than the company definitely should be.

In saying that though, things are new.. knowledge base needs to be established. Parts supply etc probably won't be on hand yet for harnesses. I'd be asking your local dealer to have a reputable auto electrician investigate at their expense if it's beyond their ability.

Now just curious, but what exactly does it do? What has been tried to problem solve thus far?

 

[markwoodlief]

Given the age of it the local dealer should indeed be helping you out. If not that dealer than the company definitely should be.

In saying that though, things are new.. knowledge base needs to be established. Parts supply etc probably won't be on hand yet for harnesses. I'd be asking your local dealer to have a reputable auto electrician investigate at their expense if it's beyond their ability.

Now just curious, but what exactly does it do? What has been tried to problem solve thus far?

wont start with the estart at all. Put a brand new LI battery in it, took it from 100-10 percent in about 2 seconds. Put a brand new lead acid battery in it. Cooked the battery first crank over of the bike. Yet no one knows what's happening. Also it just randomly dies now. That's a new symptom. I'm taking it in tomorrow and dropping it off. If they have it for more than a few weeks then it's time to start yelling. I paid 10k for this thing, and it's not working as expected.

 

[hadfield4wd]

So the motor is spinning and its not starting? I know buy dumb questions. Is it getting fuel? Is there spark? Is there compression? I assume its getting air and the filter is clean?

 

[markwoodlief]

So the motor is spinning and its not starting? I know buy dumb questions. Is it getting fuel? Is there spark? Is there compression? I assume its getting air and the filter is clean?

yes, the bike has only about 100 miles on it. The motor spins, but barely. The first time with a brand new battery it'll spin fast for a few seconds, then completely drains a new battery..

I have had some good info from the UK about others that are having to get their stators rewound correctly. Also the US Importers and I have a conference call in the AM to discuss further actions.

 

[hadfield4wd]

You’re able to kick it and start then?

 

[markwoodlief]

You?re able to kick it and start then?

Yes I can start it by kicking it, but lately it's been dying mid ride. Not sure it's related though..

 

[Neil E.]

It could be related to battery trouble. Newer bikes (and probably the 18s) have a DC powered CDI, so low voltage could result in ignition trouble. A technician would have to verify that the charging system can keep up with whatever load is on the battery.

A fresh battery and working charging system should have no problem running the bike if you are only kickstarting it.

 

[markwoodlief]

Have a call in tomorrow with some GasGas folks and my local dealer. May actually be getting traction. Going to drop my bike off at the dealer before work in the morning so it's there for the call.

 

[redbone]

Well, I'm sorry to hear of these issues, but i will go $6500 for the bike!

 

[PEB]

Well played redbone!

 

[3beejay3]

Sounds like there may be some type of a short somewhere.....?

 

[markwoodlief]

Sounds like there may be some type of a short somewhere.....?

possibly. my bike is at the shop now. I talked with some GasGas guys this AM about the whole situation. Basically the process that gasgas wants us to follow to fix things was not abided by. Not mine, my dealer, or gasgas's fault. So slightly feeling better about the scenario, but yes, my bike is still not fixed.. but they're working on it finally.

 

[redbone]

$6500???

 

[markwoodlief]

$6500???

figured ignoring your first post would've clued you in, but guess not. No 6500 will not buy the bike. Its currently being held hostage while it gets 'fixed'. I get the process now, but pisses me off, as it's going to sit at the dealer in the corner when I could be riding it by simply using the kick start.. but whatever.. good thing I have other bikes to keep me busy otherwise i'd really be pissed off..

 

[swazi_matt]

For others info what is the correct procedure?