Hi Rick,
As always, thank you for the heads up, and I appreciate the invite from you and your fellow Gasgas-ers to reply to the issues that have been brought up.
I will start by addressing the comments made by ?gasser?, and please feel free to post my comments in their entirety and the attached photo of an intentionally broken (in our test rig) Composi-flex II bar. The Composi-flex II is our latest bar and incorporates a patent pending flexible and virtually indestructible core. The bar in the picture was subject to the worst possible scenario that could happen to a handlebar. Basically mimicking your bike flipping and putting the bar in a hole just big enough to fit, with the bike continuing to roll. The test: This bar was secured in our tester by the same means that you would clamp them on your bike. An upright piece if steel was placed under the bar at the point of the break, and our guillotine break tester took care of the rest. As you can see the composites are failed completely through but the bar is still in tact. Believe it or not, that bar is still stiff enough to ride. As a matter of fact if you gave it a good yank back into its normal position, it would probably give you a reasonably comfortable ride home, however far away that may be. We never said that the Composi-flex II was unbreakable, but as you can see from the photo and the description of what was done to this bar, it is next to impossible to break off. So, if gasser would like to send me his?snapped clean in two? bar back for evaluation, I would be happy to look at it. if it is in fact a Composi-flex II, and is found to have actually ?snapped clean in two?, I will send him a new pair free. Keep in mind that cutting the core after the fact, and breaking the core will yield two entirely, and very apparent, different results. My statements regarding this are not meant to be confrontational or derogatory, so please don?t take them that way. Nor is this meant to be regarded as a modification of our normal warrantee to be honored in the future. I would just like to see a pair of Composi-flex II?s that were actually snapped off just by doing what was described.
?Tom250? brought up a couple things. The first being a potential mounting issue. That is a very good point and should be taken into consideration when mounting our bars...any bar for that matter. The other point was regarding scratches or gouges possibly causing some issues. He is absolutely correct about this as well. Under most circumstances a normal composite product can be weakened significantly from this. However our bar is designed with this in mind as well. I would be very comfortable riding one of our bars that someone took a file to. But please don?t try this at home folks...I?m just saying scratches and small gouges should not be a problem with our bars. However his point about sharp edges being removed form your controls is definitely a good one. In fact that use to be on our site and for some reason was removed without intention. I will be making sure that gets back on there immediately.
There was also some discontent about our warrantee, but I feel ?noobi? covered that pretty well. However, I think we need to reword the warranty slightly for more clarity. The 20% discount is within the first 6 months. After all, a crash is a crash, we cant guarantee a product of this nature forever. Keep in mind, a 250k Lamborghini doesn?t come with a crash related warrantee...actually I don?t know of to many things that do. Especially anything that is subject to the potential hard life like that of a dirt bike handlebar.
We always welcome criticism and concerns, that?s how we get better. So if anyone else has any new ones, or if I missed something, please let me know directly at
info@twistedengineering.com or through AZRickD if he doesn?t mind taking the on.
Thanks again Rick
Regards
Doug Cain
Vice President
Twisted Engineering
(P) 888-947-8331